If you receive a payment from Centrelink, it is very important to keep Centrelink aware of your Income & Assets and update them within 14 days of any changes to your circumstances. Doing so ensures you get everything you’re entitled to.
We know that keeping Centrelink up to date can be rather confusing. Accordingly, we have put together the below guide that outlines the options available to you for updating Centrelink. We hope it helps!
Before you get started:
- Please remember to always quote your CRN when talking to Centrelink. It is also important to keep all copies of your correspondence with Centrelink as proof of your discussions.
- Regarding your update, supporting documents often include things like (a) bank statements confirming the advised balance or (b) share statements that disclose the number of shares held.
- If the update is in regards to a new asset, it is important to provide Centrelink with details regarding the asset. For example, if you have a new car Centrelink will be required to know the type of car, year of make, value and whose name it is in.
Methods for Updating Centrelink:
Send a letter:
A letter detailing your Income and Asset updates should include supporting documents, as required.
The address is:
Reply Paid 7800
Canberra BC ACT 2610
If you choose to post a letter to Centrelink, please give them up to 2 months to process your information before following up.
Fax a letter:
A fax detailing your Income and Asset updates should include supporting documents, as required.
The fax number is 1300 786 102
If you decide to fax information to Centrelink, please give them up to 2 months to process your information before following up.
Go to a Centrelink branch:
Remember to bring any supporting documentation when you visit your local branch. It is advised that you arrive as early as possible to decrease your wait time.
When you are at Centrelink, ask the staff member you’re working with for a processing time frame. It will give you a better idea of when you can follow up on information.
Centrelink’s maintains an ‘Older Australians Line’ you can call. This line may take some time, as it will take a few minutes to get through the automatic voice response system and then you will likely be placed on hold. The benefit, however, is you may be able to speak with a Centrelink officer who can update your records immediately.
The phone number is 132 300.
If you call, you should know that Centrelink staff has the right to request further documentation from you, if deemed necessary.
Always ask for a receipt number when discussing information over the phone, this will ensure easier follow-up.
For more information on navigating the automatic voice response system, click the below button.
You can use your MyGov account to update your details.
We recommend this method as it is the fastest and most efficient method available to you. If you need help registering for a MyGov account, click the below button.
Use the App:
For those with an iPhone or iPad, Centrelink has an app called ‘Centrelink Express Plus’ that can be used to update details.
To learn about the App, click the button below.
If you need anything further assistance, please contact your adviser at 5224 2700.